FAQ - Frequently Asked Questions

How can I buy on your site? You can purchase directly from the product page, add to cart and choose the delivery method payment, we can also assist you with the purchase, via telephone or WhatsApp at the number +39 3275997907 . Can I delete a product from the cart?

Of course, you can delete the product from the cart by clicking on the red cross at the top left of the cart next to the product.

What are the shipping times?

Shipping times depend on the payment method, order preparation can begin in
a few hours or several days; here's what changes:

  • Payment by credit card, prepaid, PostePay, PayPal: within 1 working day we will send your
  • Cash on delivery: within 1 working day we will send your package;
  • Payment by bank transfer: we will receive your bank transfer in 1-4 days and within the working day
    next we will send your package.
Do the products have a guarantee?

All our products have the same guarantee offered by the manufacturer of the item you purchased,
as well as by law.

Can I pay on delivery?

Of course it is possible to pay on delivery in cash to the courier, this service will have a cost for the service
offered by the courier of 2% of the purchase value, with a minimum of €5.00.

Do you issue an invoice?

Yes, we issue the invoice. To obtain it, all taxes including the Unique Code must be indicated in the request
must be made at the time of the order or by email within 24 hours of the order itself.

Do you offer pre and post sales assistance?

Yes, we offer assistance before and after the sale, the contact details are all listed on our website.

Who can pay in installments with Soisy? Soisy does not exclude categories of buyers a priori: self-employed workers, freelancers, employees, fixed-term workers... everyone can ask for an installment payment from Soisy through an affiliated e-commerce site. The evaluation process is rigorous but we don't waste your time: in 1 minute we give you a quote and in 3 minutes an answer.
However, keep in mind that to obtain financing with us you must have:
  • at least 18 years old residence in Italy for at least 3 years
  • good creditworthiness (which means not having reports in credit databases)
  • a regular and demonstrable income
  • an active current account at an Italian bank.
How do I pay in installments with Soisy? Once you are in the product sheet of one of the e-commerce sites that offer payment in installments with Soisy, put the product in the cart, go to the checkout and select Soisy to defer spending: from that moment you will be redirected to our site, where you can select the number of installments and enter your tax code; if the outcome is positive, you will have to indicate us and also upload
  • IBAN to debit monthly payments
  • photo of your ID on the front and back
  • photo/selfie with the hand gesture that the system asks you for
  • photo of the front/back health card
Can I pay in installments with Soisy using my credit card?

Currently at Soisy we offer the possibility of paying in installments only using your IBAN and not your credit card .

This choice was made for many reasons: first of all the lower diffusion of cards compared to current accounts (13.8 million cards vs 45 million current accounts); and then above all for safety reasons. The IBAN, in fact, is an identification code of a current account through which it is only possible to make payments to the account holder; it is not possible to charge expenses or make unauthorized withdrawals starting from the IBAN only.

What type of contract will I sign if I choose to pay in installments with Soisy? Here you can find the general conditions of the service for those who request to pay in installments with Soisy. How and when will I repay the installments if I choose Soisy as a payment method?

For the payment of the installments you don't have to worry about anything: no postal slip, queues at the post office and zero paperwork; we will automatically withdraw the installment from the IBAN of the bank account you entered during registration , without you having to do anything.

You will pay the first installment starting 30 days after purchase.

By entering your personal Soisy area, you can see your repayment plan and the dates of each installment payment at any time.

If you want, you can also repay the loan early , without any penalty or additional cost: write to us at ufficio@soisy.it because we have to calculate the residual debt and verify that the debit of the next installment to your bank has not already started. Bureaucratic and boring things, in short, but we'll take care of it: we'll reply by sending you an email with all the details of the amount to be paid by bank transfer.