Payments and Shipping

Purchases made on the Fortuna Italia Store of Fortuna Italia srl ​​are safe and guaranteed and can be made in various ways:
  • Payment by credit card;
  • Payment with Paypal;
  • Payment by advance bank transfer;
  • Payment on delivery (in cash);
  • Payment in installments with Soisy;

Payment by credit card.

In cases of purchase of goods with credit card payment methods, the Bank will authorize the debit only of the amount relating to the purchase made. In case of cancellation of the order either by the customer or in case of failure acceptance of the contract by Fortuna Italia Store of Fortuna Italia srl ​​will come requested by Fortuna Italia Store of Fortuna Italia srl ​​the cancellation of the transaction and the refund of the committed amount. The release times depend exclusively on banking system. Once the Fortuna Italia Store transaction has been cancelled di Fortuna Italia srl ​​cannot under any circumstances be held responsible for delays and/or damage caused by the banking system. Fortuna Italia Store of Fortuna Italia srl ​​reserves the right, in particular cases, to request to the customer additional information or sending copies of documents proving ownership of the paper used. If the customer does not provide such information and/or copies, Fortuna Italia Store di Fortuna Italia srl ​​reserves the right not to accept the conclusion of the contract. At no time during the purchase process by credit card Fortuna Italia Store of Fortuna Italia srl ​​is able to know personal information relating to the owner of the same given that the information is transmitted directly to the website of the banking institution that manages the transaction. For this reason Fortuna Italia Store di Fortuna Italia srl ​​cannot be held responsible for any fraudulent use of credit cards by third parties when paying for products purchased on its site.

Secure SSL Payment System

When you pay by credit card, the payment system is used SSL secure. When confirming your order, your credit card details will be transferred, via a protected connection in SSL (Secure Socket Layer) encryption, to CartaSi, Interbank Services Company, for authorization and debit. UNDER NO CIRCUMSTANCES WE WILL RECEIVE YOUR credit card NUMBER . It will only come to us the authorization provided by the card operator. This procedure is absolutely safe and completely guarantees both the buyer and the seller (therefore Fortuna Italia Store of Fortuna Italia srl). The SSL encryption system ensures that no one can in any way way to read information sent over the Internet.

Payment with Paypal

By selecting the PayPal payment type, you will be redirected to a page on the site PayPal where you will enter your email address and password and make the payment. THE Your financial data will not be shared with Fortuna Italia Store of Fortuna Italia srl ​​but they will be managed directly by PayPal. In case of order cancellation or failure acceptance by Fortuna Italia Store of Fortuna Italia srl, the amount will be refunded to your PayPal account. Fortuna Italia Store of Fortuna Italia srl ​​will not be responsible for delays and/or damage caused during the reimbursement phase. This payment method provides a 2% increase on the final price.

Payment by advance bank transfer

In case of payment by advance bank transfer, the order will be managed only afterwards have received confirmation of the credit from the bank. Payment will have to take place within 7 days from the order date. If you exceed this deadline, the order will be automatically cancelled. The reason for the bank transfer must be reported necessarily order number, order date and customer's name and surname. The Product availability is to be assessed only from the moment of accreditation. The bank transfer must be made out to: Fortuna Italia srl Viale della Libertà 45 74015 Martina Franca (TA) VAT number 03242620734 IBAN: IT87T0760115800001049592411 SWIFT Code: BPPIITRRXXX

Cash on delivery

Upon delivery of the ordered goods, the customer will pay the sum directly (including a 2% increase on the total order with a minimum of €5.00) at courier: in CASH: for amounts less than €2999.00; For some products Fortuna Italia srl ​​reserves the right to ask for a deposit of 30% or of 50% to process the order which can be carried out in the following ways:
  1. DEPOSIT (30% OF THE TOTAL AMOUNT) by bank transfer, PAYPAL or Credit Card
  2. DEPOSIT (50% OF THE TOTAL AMOUNT) by bank transfer, PAYPAL or Credit Card.

Payment in installments with Soisy

Receive your order immediately and pay the first installment within 30 days, from a minimum of 3 to a maximum of 12 months, according to your needs:
  • choose Soisy at checkout: you will be redirected to their website to complete the order and fill out the online request in 3 minutes
  • choose the number of installments and enter your data and documents, keeping them at hand
    • IBAN of your account to which the installment will be debited
    • identity document
    • health card (only in some cases)
  • Sign the contract with code sent via text message
  • pay in installments from the month following purchase.

The requirements to pay in installments with Soisy are:

  • be a natural person (no financing is granted to legal entities), an adult, resident in Italy for at least 3 years
  • have regular and demonstrable income
  • enjoy good creditworthiness (those who have been reported or protested to credit databases such as CRIF cannot request payment in installments with Soisy)
  • have a bank account (an IBAN must be indicated to which the automatic monthly payment of the installment can be debited, without slips or files in the post).

Shipping and deliveries


Product availability is always indicated on the product detail page. There are two levels of availability:
  • Immediate availability: the product is available at the Fortuna Italia headquarters srl, so it can be ordered immediately and will arrive at the customer's home in a few days.
  • Available in a few days: the product is temporarily unavailable at the headquarters of Fortuna Italia srl, but a new one has already been carried out supply, or the product is available in external warehouses or at the distributor's headquarters, so it can be ordered immediately, within delivery usually short but variable. To find out the supply times and delivery, contact the number +39 080 8695847 or send an e- email to
When the Customer views the pages of the catalog he can see the date indicated scheduled shipping for a certain product. How is this time estimated? In addition to availability, the time required for management must also be taken into account of the order. The orders with the fastest delivery are those placed with online payment. line (credit card or PayPal). Different payment methods and delivery method may change the time of shipping. For example, postpaid payment types, such as bank transfer, can delay the shipping date. In these cases, the order will be processed upon receipt of the confirmation of bank credit. For most Italian locations, delivery takes place within 1/2 working days. Once the Customer has confirmed the order and selected the payment method and delivery of favorites, Fortuna Italia srl ​​processes the order and delivers the material to the courier for shipping to the address chosen by the Customer.


If the ordered goods were to be delivered outside Italy, the Customer may be subject to import duties and taxes, payable once the parcel reaches the specified destination. Any additional customs clearance costs will be a charged to the Customer. Fortuna Italia srl ​​does not have control over these costs and cannot predict them the amount. Customs policies vary considerably from country to country. Please Please also note that when you place orders on the site, you are considered to be importers and are therefore required to comply with all legislation and regulations of Country where you will receive the goods. The Customer's privacy and information relating to his order are used and shared with the utmost confidentiality, but all shipments crossing the border may be subject to opening and subsequent inspection of the products by the authorities competent customs authorities.

Shipping cost

Shipping costs are totally borne by the Customer, except when the cart has zero shipping cost. The shipping cost depends on the size and weight of the products and is indicated first of the conclusion of the purchase. If the recipient of the goods is absent at the time of delivery, the courier provides for leaving a document at the indicated address to contact its offices e agree on the return of the goods; in this case further resulting expenses are the responsibility of the Customer; Return costs relating to any reason are always borne by the Customer

Receipt of your purchases

At any time it is possible to check the status of orders on the site in the Order History section. Below are some small tips to follow when the Customer receives the goods, to avoid unpleasant surprises:
  • Check that the number of packages delivered corresponds to what is indicated in the transport document;
  • Check that the packaging is intact and not altered even in the closing tapes;
  • If possible, the Customer must unpack the product immediately and check that there is no are damage.
In case of tampering and/or visible breakages, the Customer must immediately contest the shipment and/or delivery by writing on the appropriate document received from the courier, the written " IT IS ACCEPTED WITH RESERVATION FOR VISIBLY DAMAGED NECKLACE OR TAMPERED " or indicate a reason appropriate to the case. Then the Customer must contact a Fortuna Italia srl ​​operator at +39 080 8695847 to report the incident.